How to initiate a Complian

To help us resolve your issue promptly, please provide your name, business name, contact details, and a brief summary of your concern via:

  • Email: info@hrcmarketing.co.uk
  • Post/Phone: 
CONTACT US

OUR PROCESS WHAT TO EXPECT!

We handle every complaint fairly, thoroughly, and promptly according to the following timeline:

  • Acknowledgement: We will confirm receipt of your complaint within 5 working days.
  • Investigation: A dedicated team member will thoroughly review your case. We may contact you if further information is required to understand the issue in detail.
  • Final Response: We aim to provide a full written resolution within 8 weeks. If our investigation requires more time due to complexity, we will provide a revised timeframe and explain the delay. 

IF you are STILL UNHAPPY

If you are not satisfied with our final response, or if 8 weeks have passed without a resolution, you may be able to refer your complaint to an independent ombudsman for a free, impartial review. 

For Financial Services (Merchant Services or Business Finance)

Financial Ombudsman Service (FOS)

  • Website: financial-ombudsman.org.uk
  • Phone: 0800 023 4567
  • Email: complaint.info@financial-ombudsman.org.uk 

For Energy Contracts

  • Energy Ombudsman
  • Website: energyombudsman.org
  • Phone: 0330 440 1624
  • Email: enquiry@energyombudsman.org 

OUR COMMITMENT YO YOU

We take all feedback seriously and treat every customer with fairness and respect. We are committed to resolving disputes transparently and using your input to empower better service.